Need to make a return?

Returning Items

All returns and exchanges must be conducted within 30 days of the original purchase date.

Items should be new, unused in original packaging, with all accessories. Some items cannot be returned if opened, such as booster packs, mystery loot, and other randomly-packaged items.

If the item is defective, missing parts, or otherwise incomplete, please bring it back regardless of condition and we’ll either help you contact the publisher for replacement parts or replace it ourselves.

For in-store purchases, we cannot issue a card refund without a receipt. We can do a cash return or exchange as long as the product is returned unopened, complete, and in original packaging.

If your purchase was through our web store, you can request a refund within 30 days of original purchase date, or in the case of a pre-order, 30 days from the date you receive the product. Receipt is not required to process refunds for products purchased online since we’re able to look up your order history much easier than with in-store purchases.

Exemptions

We do not issue returns or exchanges on opened collectible games, including but not limited to the following:

• Magic the Gathering packs, boxes, decks, and other sealed product (once opened)
• Magic the Gathering single cards
• All other Collectible Card Game (CCG) packs, boxes, and sealed product (once opened)
• WizKids loot boxes
• All other varieties of loot box or randomly-packaged products
• Snacks and drinks