Shipping &
Payment Info
Learn more about our store.
Find out what to expect from shipping and in-store pickup, payment methods, and how we manage your order.
Shipping Information
At this time, we do not offer shipping.
We’re a small business trying to grow and scale in as sustainable a way as possible, and make a great effort to prioritize the needs of our local community.
There are a number of amazing game store throughout the country that do offer shipping, and we encourage you to explore your options while we work to build out our infrastructure to make shipping a sustainable part of our business.
When we do eventually offer shipping, we will update our shipping information here as well as throughout the store pages for your convenience.
Thank you for your understanding.
In-store Pickup
All items in our online store are eligible for in-store pickup. In fact, it’s the preferred (and only) way to get your games from us for the moment.
When you place an order with us, you’ll receive a confirmation email and our team will work to process your order.
Once your order is ready, you’ll receive another email letting you know your game(s) are ready for pickup, and you’ll be able to stop by the store to pick up your order at that time.
Our address is:
6831 W. 120th Ave., Suite C
Broomfield, CO 80020
We typically hold orders for up to 3 weeks, but reserve the right to cancel your order early in the case of highly in-demand new releases (limited releases, new games, etc). This will be communicated to you in advance.
We will always reach out to you ahead of canceling your order to ensure you have the chance to pick up your items, and will let you know how long you have before we release your order. If you do not receive your order, we will refund you within 5-10 business days.
Please refer to our return policy for more information.
Pre-Orders
If you’re placing an order through our online store and your cart contains both in-stock items and pre-order items, please be aware that we cannot fulfill your in-stock items until your pre-orders arrive.
In case you’d like to receive your in-stock items before your pre-orders, please place them in separate orders so we can process them individually.
When a pre-ordered item arrives, we’ll notify you that your item is ready for pickup. Please note that pre-order items are subject to release dates. We will not release an item before its release date for any reason.
You will have 3 weeks to pick up your pre-ordered item following its release date and the date, and will receive a notification that your order is ready for pickup at that time.
If you need to modify or cancel your pre-order, please reach out to us at store@totalescapegames.com and we’ll help you to the best of our ability.
Payment Information
For in-store and online purchases, we accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diner’s Club
- Union Pay
- Apple Pay
- Google Pay
In addition, we accept cash payments in-store, as well as purchases with store-issued credit. You can swipe or use our chip reader for card, and we accept tap-to-pay and contactless payment as well.
Your payment is processed securely through our payment processor: Lightspeed Payments. We do not receive or store your payment information in any way. Refunds are likewise processed through Lightspeed Payments.
Store Hours
We’re open from 10:30a – 9:30p Monday through Saturday, and 11:30a – 7:30p on Sunday.
Email us at store@totalescapegames.com to get in touch with the team so we can better assist you.
Phone
You can call us during our store hours at:
(303) 482-1829 and our associates will help you out.