Refund policy

We hope you love what you bring home from our store, but if you don't, we'll do our best to make it right. Because of the nature of some items we sell, however, some sales are final.

Returning Items

All returns and exchanges must be conducted within 30 days of the original purchase date.

Items should be new, unused in original packaging, with all accessories. Some items cannot be returned if opened, such as booster packs, mystery loot, and other randomly-packaged items.

If the item is defective, missing parts, or otherwise incomplete, please bring it back regardless of condition and we’ll either help contact the publisher for replacement parts or replace it ourselves.

For in-store purchases, we cannot issue a card refund without a receipt. We can do a cash return or exchange as long as the product is returned unopened, complete, and in original packaging.

If your order waqs through our website, you can request a refund within 30 days of original purchase date, or in the case of a pre-order, 30 days from the date you receive the item. Your receipt is not required to process refunds for items purchased online.

Refunds can take 5-10 business days to appear in your account, and will be issued to the payment method used at time of purchase.

If you haven’t received your refund, or have further questions, please reach out to us at store@totalescapegames.com so we can better assist you.

Final Sale - No Return or Refund

We do not issue returns or exchanges on opened collectible items, including but not limited to the following:

  • Final sale items and clearance items
  • Magic the Gathering packs, boxes, decks, and other sealed product (once opened)
  • Magic the Gathering single cards
  • All other Collectible Card Game (CCG) packs, boxes, and sealed product (once opened)
  • Mystery Loot, Loot Boxes, Collectible Blind Boxes, and randomly-packed items
  • Snacks and drinks

Paid Pre-Orders

If you pre-order an item through our website and pre-pay for it, you may cancel your order and request a refund at any time before receiving the item. Once you receive the item, our traditional return policy takes effect.

If you pre-order an item in store without paying, or placed a verbal or written request either in-person or by email, you can reach out to us to cancel your order at any time before receiving it. There will be no refund in this case as we didn't take payment.

Once your order is in-stock and you’ve received a notification that your order is ready for pickup, you will need to contact us directly to cancel your order.

We will hold paid pre-orders for up to 3 weeks before refunding and canceling your order.

For help, please email store@totalescapegames.com for further assistance.

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