Shipping policy

 

Shipping

At this time, we do not offer shipping. Please be aware your order is for in-store pickup only before you pay. Canceled orders may be subject to a restocking fee.*

We’re a local business in Broomfield, CO, and prioritize the needs of our local community. While we intend to offer shipping in the future, we do not offer it currently.

There are a number of amazing game stores throughout the country that do offer shipping, and we encourage you to explore your options while we work to build out our infrastructure to make shipping a sustainable part of our business.

Thank you for your understanding.

Restocking Fee

If you cannot pick up your order because you live out of state or otherwise required shipping to receive your order, we will process a refund less 5% of the total cost as a restocking fee.

We absorb a nonrefundable processing fee every time a customer checks out, whether or not we refund the order. This fee goes towards covering that and other overhead costs associated with processing mistaken orders.

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In-store Pickup

All items in our online store are eligible for in-store pickup. In fact, it’s the preferred (and only) way to get your games from us for the moment.

When you place an order with us, you’ll receive a confirmation email and our team will work to process your order.

Once your order is ready, you’ll receive another email letting you know your game(s) are ready for pickup, and you’ll be able to stop by the store to pick up your order at that time.

Our address is:

6831 W. 120th Ave., Suite C
Broomfield, CO 80020

We’ll hold pickup orders for 30 days, but reserve the right to cancel your order early in the case of highly in-demand new releases (limited releases, new games, etc.). This will be communicated to you in advance, so please use a valid email address when making a purchase.

We will always reach out to you ahead of canceling your order to ensure you have the chance to pick up your items, and will let you know how long you have before we release your order. If you do not receive your order, we will refund you within 5-10 business days.

Please refer to our return policy for more information.

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Pre-Orders

If you’re placing an order through our online store and your cart contains both in-stock items and pre-order items, please be aware that we cannot fulfill your in-stock items until your pre-orders arrive.

In case you’d like to receive your in-stock items before your pre-orders, please place them in separate orders so we can process them individually.

When a pre-ordered item arrives, we’ll notify you that your item is ready for pickup. Please note that pre-order items are subject to release dates. We will not release an item before its release date for any reason.

You will have 30 days to pick up your pre-ordered item following its release date, and will receive a notification that your order is ready for pickup at that time.

If you need to modify or cancel your pre-order, please reach out to us at store@totalescapegames.com and we’ll help you to the best of our ability.